Customer Support

If you have any questions or need assistance with anything, we're here to help! We only ask that you please look over this page as well as our FAQ page before contacting us, as most common questions are addressed there. Thanks!

Customer Support:

You can contact our customer support team here: support@heathereffect.com

Our support team will gladly assist with any and all of these issues:

  • Resetting download links
  • Assistance with products you've purchased
  • Questions about our products before or after you've purchased them.

Product Support:

If you're having trouble downloading the Zip files:

To view the product you just purchased:

  • To view a comic you purchased, simply extract the ZIP file to a directory of your choice. In the comic's folder, simply double-click the HTML pages to view them in your default Web Browser. Use the "Next" and "Previous" buttons to move from page to page and feel free to click on any panel with a red border around it to see the full-size image without talk bubbles. In the "images" folder you'll find the full-size images by themselves along with outtake images that weren't used in the comic. In the "pages" folder you can view the comic pages as images instead of HTML files.
  •  
  • If you've purchased a picture pack, simply extract the contents of the ZIP to a directory of your choosing and enjoy the view!
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  • As always, let us know if you require additional assistance.

Contact Us:

Customer Support: support@heathereffect.com

Webmaster: webmaster@heathereffect.com

Our Artists:

Jessica: Creative director, texture artist, composition, character design, lead writer on Silencer, Something Wicked, and God Answers To Me

jessica@heathereffect.com

JT: Lead artist, lead writer on Dark Matter

jt@heathereffect.com

Ray: Site design, environmental art, lead writer on Edgeworld

ray@heathereffect.com

 

Site issues:

Please contact the Webmaster for any and all of these concerns:

  1. Report broken links
  2. Banner exchanging
  3. Advertising
  4. General site questions

Copyright Notice

All images and digital media found on www.heathereffect.com, unless specifically noted, are the sole property of www.heathereffect.com,. Unauthorized redistribution of these files is strictly prohibited without the written consent of www.heathereffect.com,.

All images and digital media on this site were created solely by www.heathereffect.com, unless otherwise noted. All 3D models and textures used to create these images were both legally purchased and commercially licensed by www.heathereffect.com, or created completely by www.heathereffect.com,. All software used in creating these images is legally owned and licensed to www.heathereffect.com,.

Any questions regarding this issue should be sent to:
webmaster@heathereffect.com

 

 

 

 

 

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